North Dakota University System
Policies and Procedures

NDUS Procedures




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SUBJECT: 500s: Student affairs EFFECTIVE: March 28, 2012
Section: 513 Complaints to the North Dakota University System office

The North Dakota State Board of Higher Education has delegated to North Dakota University System (NDUS) college and university officials authority and responsibility to resolve student and other complaints. Absent applicable law or policy establishing another remedy, the first step in resolving student or other complaints or grievances is to attempt to resolve the matter directly with the administration of the involved institution under established institution complaint or grievance procedures. Every NDUS institution is required to establish, publish, and enforce policies related to redress of complaints and grievances. With limited exceptions, a student or other person who contacts the NDUS office regarding complaints regarding NDUS institutions will be referred to college or university officials responsible for resolving those matters.

With the exception of reporting fraud, waste or abuse as noted below, the NDUS does not review anonymous complaints or matters that are or have been in litigation. Further, matters concerning an individual's grades or examination results are the prerogative of the college/university faculty.

The NDUS does not conduct a judicial investigation or evidentiary hearing. The NDUS may conduct a paper review, discuss the matter with the parties and take other steps as may be appropriate in an attempt to resolve the complaint.

Absent specific statutory authority for not allowing access or disclosure, all documents relating to public business in possession of NDUS employees, including complaints or grievances, responses to complaints or grievances and related documents, are open to the public upon request. However, according to the Family Educational Rights and Privacy Act (FERPA), student information and records that contain personally identifiable information regarding students, including student complaints or grievances and related documents, are confidential, subject to limited exceptions.

The following contact information has been provided to assist you with directing your complaint to the appropriate agency/office.

ComplaintContact
Consumer fraud on the part of the institution to include falsification of records, tampering with data, theft, misuse of assets, or violations of state or federal laws can be reported anonymously to the North Dakota Fraud Waste and Abuse Hotline.Anonymous, 24-hour fraud hotline:
1-866-912-5378 or file an anonymous
report online at:
www.eidebailly.com/hotline
Sexual harassment/discrimination based on race, ethnicity, gender or disability.Complaints of this nature are not reviewed by the NDUS Office. Inquiries should be directed to a human resource officer or
Equal Employment Opportunity Commission (EEOC) office at each NDUS college or university.
Transfer of college or university coursework. Additional information regarding transfer appeals and an appeal form can be found at NDUS Procedure 403.7.0Director of Articulation and Transfer
North Dakota University System
600 E Boulevard Ave Dept 215
Bismarck, ND 58505-0230
701-328-2960
ndus.office@ndus.edu
Distance education or online courses.Director of the North Dakota University
System Online
North Dakota University System
600 E Boulevard Ave Dept 215
Bismarck, ND 58505-0230
701-328-2960
ndus.office@ndus.edu
Veteran's benefits or veteran's services.State Approving Agency Director
Multicultural Education
North Dakota University System
600 E Boulevard Ave Dept 215
Bismarck, ND 58505-0230
701-328-2960
ndus.office@ndus.edu
Student financial aid, scholarships or tuition waivers.Director of Financial Aid and Federal Regulations Coordinator
North Dakota University System
600 E Boulevard Ave Dept 215
Bismarck, ND 58505-0230
701-328-2960
ndus.office@ndus.edu
Concerning programs in fields leading to professional licensure (e.g., nursing or teacher education).North Dakota Board of Nursing
919 South 7th Street
Bismarck, ND 58504
701.328-9777

ND Education Standards & Practices Board
2718 Gateway Avenue - Suite 303
Bismarck, ND 58503-0585
701.328.9641

History:
New Procedure, Chancellor's Cabinet, March 28, 2012.

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